Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Cleverly ("the Platform"), operated by Cleverly Ventures Limited ("we," "us," "our"), a company registered in the United Kingdom (Company Number: SC785194) with its registered office at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, United Kingdom.

2. Definitions

• "Platform" refers to the Cleverly website and services

• "User" refers to any person accessing or using the Platform

• "Student" refers to any User seeking accommodation

• "Property Owner" refers to landlords and letting agents listing properties

• "Content" refers to any information, text, graphics, or other materials uploaded to the Platform

3. Acceptance of Terms

By accessing or using Cleverly, you agree to be bound by these Terms, our Privacy Policy, and Acceptable Use Policy. If you disagree with any part of these terms, you must not use our Platform.

4. User Registration

4.1. To use certain features of the Platform, you must register for an account.

4.2. You must:

• Be at least 18 years old

• Provide accurate, current, and complete information

• Maintain and update your information

• Keep your account credentials secure

4.3. We reserve the right to disable accounts that breach our terms.

5. Property Listings

5.1. Property Owners must:

• Have legal right to list properties

• Provide accurate property information

• Comply with all applicable housing laws and regulations

• Maintain current property availability status

5.2. We reserve the right to remove listings that:

• Violate our terms or policies

• Receive consistent negative feedback

• Contain inaccurate information

6. Platform Usage

6.1. Students must:

• Provide accurate personal information

• Use the Platform responsibly

• Respect property viewing arrangements

• Maintain professional communication

6.2. Property Owners must:

• Respond to enquiries promptly

• Maintain accurate availability calendars

• Conduct business professionally

• Comply with all relevant housing regulations

7. Fees and Payments

7.1. We reserve the right to charge fees for certain services.

7.2. All fees are:

• Exclusive of VAT

• Non-refundable unless otherwise stated

• Subject to change with notice

8. Intellectual Property

8.1. The Platform and its original content are owned by Cleverly Ventures Limited.

8.2. Users retain ownership of their content but grant us a license to use, modify, and display it.

9. Limitation of Liability

9.1. We provide the Platform "as is" without any guarantees.

9.2. We are not liable for:

• User-provided content

• Property transactions between users

• Indirect or consequential losses

• Technical issues beyond our control

10. Termination

We reserve the right to terminate or suspend accounts for violations of these Terms.

ACCEPTABLE USE POLICY

1. Prohibited Activities

Users must not:

• Post fraudulent listings

• Harass other users

• Submit false information

• Attempt to gain unauthorized access

• Use the Platform for illegal purposes

2. Content Standards

All content must:

• Be accurate

• Comply with laws

• Respect intellectual property rights

• Not be discriminatory

• Not be misleading

3. Reporting Violations

Users can report violations through:

• Platform reporting tools

• Contact form

• Direct email to support

4. Enforcement

We may:

• Warning users

• Suspend accounts

• Remove content

• Ban users

• Report to authorities

5. Changes to Policies

We reserve the right to modify these policies with notice to users.

These documents should be complemented with:

1. Cookie Policy

2. Data Processing Agreement (for Property Owners)

3. Service Level Agreement

4. Complaint Handling Procedure

Cleverly Ventures Limited
5 South Charlotte Street, Edinburgh, United Kingdom, EH2 4AN
Contact Email: hello@cleverly.org.uk

Privacy Policy

At Cleverly, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services. Please take the time to read this policy carefully.

1. Introduction

This Privacy Policy explains how Cleverly Ventures Limited collects, uses, and protects your personal information in accordance with the UK Data Protection Act 2018 and UK GDPR.

2. Information We Collect

2.1. Personal Information:

• Name and contact details

• Student status and university information

• Identification documents

• Property preferences

• Payment information

2.2. Technical Information:

• IP address

• Browser type

• Device information

• Cookies and usage data

3. How We Use Your Information

We use your information to:

• Provide our services

• Match students with properties

• Process transactions

• Send service updates

• Improve our Platform

• Comply with legal obligations

4. Data Sharing

We may share your data with:

• Property Owners (for booking purposes)

• Service providers

• Legal authorities when required

• Professional advisers

5. Data Security

We implement appropriate security measures to protect your data.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct your data

• Delete your data

• Object to processing

• Data portability

• Withdraw consent

7. Data Retention

We retain your data for as long as necessary to provide our services or comply with legal obligations.